Shipping & Return Policy

This Shipping & Return Policy explains how shipping, delivery, cancellation, returns and refunds may apply to products sourced through this website.

1. Our Role

We primarily provide industrial product sourcing and enquiry assistance. Shipping, delivery and return arrangements are generally handled by the relevant manufacturer or supplier.

2. Shipping & Delivery

Shipping and delivery terms may vary depending on:

Product type and quantity
Product specifications and customization
Delivery location
Transportation requirements
Supplier availability
Applicable taxes and charges

The final delivery timeline and shipping charges will be confirmed by the relevant manufacturer or supplier.

3. Shipping Charges

Shipping charges may depend on product weight, size, quantity, transportation distance, delivery location and other applicable logistics costs.

Any applicable charges should be confirmed before placing an order.

4. Customized Products

Customized or project-specific products may have different production, cancellation and return conditions.

Once production or customization has started, cancellation or return may be subject to the supplier's applicable terms.

5. Returns & Replacements

Return or replacement availability depends on the product and the manufacturer's or supplier's policy.

Before purchasing, buyers should confirm the applicable return, replacement and warranty conditions directly with the relevant source.

6. Damaged or Incorrect Products

If a product is received damaged, defective or different from the agreed specifications, the buyer should promptly contact the relevant manufacturer or supplier and provide appropriate details or supporting evidence.

Resolution will be handled according to the applicable supplier terms.

7. Cancellation

Cancellation terms may vary depending on the product, order status and supplier.

Customized or made-to-order products may have limited cancellation options.

8. Refunds

Where a refund is applicable, the amount and processing method will depend on the relevant supplier's terms and the specific transaction.

We do not guarantee refunds for transactions completed directly between buyers and third-party manufacturers or suppliers.

9. Buyer Responsibility

Buyers should confirm the following before placing an order:

Product specifications
Quantity
Price
Delivery timeline
Shipping charges
Payment terms
Return/replacement conditions
Warranty terms
10. Contact Us

For questions regarding a sourcing enquiry or this policy: